DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH
For guest booking hotel services
Terms and conditions for hotel partners for marketing services
By registering your hotel in writing, you bindingly offer the hotel agent the conclusion of a travel contract on the basis of the binding service description or prices listed in the hotel catalog or on the website. The travel contract is concluded with the hotel confirmation passed on by the hotel agent for the offer of the hotel submitted. The registration is done by you also for all in the registration with listed participants. DLW Die Luxushotels weltweit Hotelreservierungen welteit occurs in all bookings only as a hotel agent; not as organizer.
Payment of the booking price
Upon conclusion of the contract, a deposit is due on the room rate - according to the terms and conditions of the respective hotel; the bank details of the hotel will be communicated to you with the bill, the balance due according to the terms and conditions of the hotel. The terms and conditions of the respective hotel apply (down payment, final payment, cancellation conditions - the conditions can be requested directly from the hotel agent or hotel directly). Payment is due directly to the hotel; Announcement by the hotel agent.
The services are carried out according to the hotel description (annual catalog or website) or hotel confirmation. All special services (for example half board, all inclusive or local taxes) will be charged separately, if necessary on site in the hotel.
Force Majeure / Exceptional Circumstances
If the hotel stay is rendered difficult, endangered or impaired as a result of unforeseeable force majeure upon conclusion of the contract, both the travel agent and the traveler may terminate the contract only in accordance with the provisions for termination due to force majeure. The legal consequences arise from the law. In this case the hotel is to be informed directly and the reimbursement directly with the hotel.
- Price changes
The hotel agent reserves the right to forward price changes on the part of the hotel. If one or more persons are canceled from a group booking, it should be noted that additional costs may be incurred for the remaining participants (for example, single room surcharges or higher prices due to reduced occupancy of hotel rooms).
We recommend that you take out an accident, liability and health insurance (including possibly repatriation); as well a cancellation insurance. If you also want to take out baggage insurance, the hotel agent will gladly give you the current rates.
Withdrawal and rebooking by the customer
You can withdraw from the hotel booking at any time - cancellation have to be forwarded directly to the booked hotel. The cancellation must be in writing. In case of cancellation or in case of non-arrival of the hotel booking, the hotel agent or the hotel can demand compensation for the hotel bookings made and for the expenses. The cancellation conditions of the respective hotel apply. Decisive is the date of receipt of the written notice of cancellation at the hotel agent or hotel. The percentage cancellation fee is based on the terms and conditions of the respective hotel.
The liability of the hotel agent for the agreed services is governed by the statutory provisions and includes the careful selection and monitoring of the service providers, the correctness of the service description and the proper provision of the contractually agreed hotel services.
The hotel agent is also not liable for services in connection with third-party services, which merely mediates, i. E. You are offered optional and are not included in the tour price (eg excursions offered on site, spa treatments, food etc. ) the traveler is obliged to immediately inform the hotel on site as well as the hotel agent his complaints. The hotel is instructed to remedy the situation as far as possible, but is not entitled to claim for reduction or compensation Claims for non-contractual provision of the hotel stay must be made within one month in writing after the contractually agreed termination of the trip to the hotel DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH - acts only as a hotel agent.
- Passport, visa and health regulations
As a customer, you are required to inform yourself in a timely manner about the necessary passport and visa requirements, including the deadlines for obtaining these documents and about sanitary formalities. You alone are responsible for the health documents. Incidentally, you yourself are responsible for complying with all regulations that are important for the hotel booking. Should you be unable to travel due to non-compliance with the entry requirements, the hotel or the hotel agent is entitled to charge you with the corresponding cancellation fees according to section 7.
- Applicable law, jurisdiction
The legal relations between the hotel and the traveler are governed by the law of the hotels's country. The traveler may sue the hotel agent at his seat. For complaints of the hotel agent against the traveler or the residence of the traveler is authoritative. All contract are made between the hotel and guest directly. DLW Die Luxushotels weltweit GmbH only functions as hotel marketing agent.
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Conditions for hotels partners for marketing
Presence of a hotel on the websites of DLW
1) The amount must be paid for the corresponding number of websites or for the catalog page listed on the invoice.
2) For German hotel partners the amount plus 19% VAT is due.
3) The web presence or catalog entry applies to the term stated on the invoice / confirmation - year or specific date.
4) The payment for the website or the catalog entry must be made according to the due date.
5) In the event of a cancellation of the website or catalog page, the fully invoiced amount is due.